Return & Refund Policy for muhey.com (Scent Sense ApS)

Delivery

GLS & UPS delivers orders made on muhey.com. Scent Sense ApS is responsible for purchasing products until they are delivered. The expected delivery time is 1-5 business days (after dispatch). For members of Muhey, the shipping price is €4,95.

Cancellation Policies and Return of Products

muhey.com offers a cancellation policy of 30 days. This period is valid from the day you receive delivery of your purchased goods.

If you wish to return one or more purchased products, let us know via email at hi@muhey.com (we reply within 24 hours on weekdays.)

You cannot cancel your order by refusing to accept delivery unless you have clearly stated your cancellation decision by calling us at +4571337512 or via email hi@muhey.com.

In the case of contracts for the supply of sealed goods unsuitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.

Returning Products

If you wish to return your order, please do so without undue delay (30 days at the latest after notifying us of your decision to return your purchase). It is your responsibility to ensure that any returned products are securely packed. You are required to cover any expenses related to returned products.

The Conditions of Returned Products

The customer pays for any depreciation related to product use that is improper or different from its intended use and function. However, suppose you damage the product through misuse or carelessness and seek reimbursement. You may receive only a small part or none of the purchase price back if you return it, depending on the product’s commercial value (s) and the nature of the given incident.

In the case of beauty products, fragrances, and cosmetics, the original packaging can significantly determine the product’s value (s). We, therefore, encourage you to send items in undamaged condition.

Refund of Purchase Price

If you cancel your purchase, you are entitled to a full refund of the money you paid us. We subtract the purchase price in case of depreciation related to improper product use or carelessness.

Payment made without undue delay and, under all circumstances, 30 days at the latest from the date we receive notice of your decision to cancel your purchase. If you exercise your cancellation right, we refund all payments received, including prepaid delivery expenses. However, additional expenses resulting from your choice of delivery methods differ from the cheapest standard delivery option we offer are not refunded. Refunds will be in the same format as the original payment method.

We reserve the right to withhold your refund until we have received the returned products unless you can provide proper documentation to this effect.

If you wish to cancel your purchase, send your product (s) to:

Muhey
Bakkesvinget 18
7150 Barrit
Denmark

What Do I Need to Return?

To expedite the return process. Suppose you no longer have your order confirmation. Please include a copy of your order confirmation and the product (s) you return. In that case, you may also include the email address used when placing the order or the order number itself.