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Fast & Secure Shipping Get It In 2 - 7 Days

Hassle-Free Returns 14 Days to Decide

Happy Customer Service 7 Days a Week

Free Shipping For All Orders Over €80

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We process orders fast! 🚚 Your order is typically shipped within 1–2 business days from our EU warehouse. Delivery time depends on your location, but most customers receive their orders within 3–7 business days. You’ll receive a tracking link once your order is on the way.

Creating an account is easy and free. Simply click here and follow the prompts to sign up. With an account, you can manage your orders, track deliveries, save your wishlist, and access exclusive member perks.

If your order hasn’t shipped yet, log into your account and edit your shipping address under My Addresses. If your order is already placed, please contact us ASAP and we’ll do our best to help.

Once your order ships, you’ll receive an email with a tracking link. You can also log in to your account to view your order history and check tracking updates anytime.

Your security is our priority 🔒
We do not store your full credit card details. All payments are processed securely via trusted providers like Stripe and PayPal, using encrypted connections for your peace of mind.

Sales tax is calculated based on your location and applied at checkout where applicable, according to local tax laws.

You’ll see available shipping options and estimated delivery times at checkout. If your country isn’t listed, feel free to reach out — we’re always working on expanding our reach.

Whenever possible, we ship all items in one package. However, depending on product availability or warehouse logistics, some orders may arrive in multiple shipments — at no extra cost to you.

If you need to swap an item

Returns and Exchanges

We want you to love every item you order! If something’s not quite right, you can return eligible, unused products within 14 days of delivery.
To start a return, simply visit our Returns Portal and follow the steps. Please note: Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.

Oops! We’re so sorry about that 💔
Please contact our Customer Support Team within 5 days of receiving your order. Include your order number and a photo of the incorrect item, and we’ll make it right — fast.

We hate when that happens — and we’ve got you covered.
If your item was damaged in transit, please reach out to us within 5 days with your order number and clear photos of the damage. We’ll arrange a replacement or refund immediately.

Once your return is approved through our Returns Portal, you’ll receive the return address and shipping instructions via email. Be sure to pack items securely to avoid any damage during return shipping.

Need help? Our friendly beauty team is here for you!
Reach us anytime via our Contact Form or email us at support@muhey.com. We aim to respond within 24 hours (Mon–Fri).

If your order hasn’t shipped yet, contact us ASAP and we’ll update the address before it goes out. If the order has already shipped, we’ll work with the carrier to reroute it, but we can’t guarantee changes once it’s in transit.

We process orders quickly to ensure speedy delivery 🚀
If you need to make changes or cancel, contact us immediately. If the order hasn’t been fulfilled yet, we’ll do our best to help. Once shipped, the order can no longer be changed — but you can return it after delivery.

Yes — if the item is marked with a “Waitlist” or “Back in Stock Soon” tag, you can join the waitlist directly on the product page. We’ll notify you the moment it’s available again!

Frequently Asked Quentions

Muhey & Shopping

We have a very efficient business model that allows us to sell products at a fraction of the cost. We work with manufacturers and distributors to get the best possible prices and pass on the savings to our customers.

Muhey is an e-commerce platform that uses a subscription-based business model. By selling products at 80% of the cost, we can keep our prices low and offer discounts to our subscribers. Plus, we have a no-questions-asked return policy, so you can always be sure you’re getting the best deal.

We work with manufacturers and suppliers who provide us with high-quality products at a fraction of the cost. We then pass on these savings to our customers.

We work with manufacturers and distributors to get the best prices on products. Then, we pass those savings on to our customers. We also have a low overhead because we are an online-only business, so we don’t have the exact costs as a brick-and-mortar store.

Track & Shipping

To make it easy for our costumers we simply offer one sole shipping method, we ship basically with GLS and will send you Track & Trace number once order is dispatched.

From the time that the order is shipped, it should take between 2-7 business days to arrive.

Please visit our Contact page for further details.

Yes to shop at Muhey you need to have an account. An account is automatically create through the checkout.

Order & Payment

Please visit Address Page to update or add your new shipping address.

Once your order is fulfilled and dispatched.

As Muhey.com

If you wish to return a product, all you have to do is getting in contact with our customer service team at hi@muhey.com and we’ll guide you through the process!

To expedite the process, add your name, order number, the reason for return and any additional information to your inquiry. For more information check our terms and conditions under Section 8. Returns.

The products must be sent to Scent Sense ApS, to the following address Bakkesvinget 18

Membership & Subscription

Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.
You can cancel your membership at any time. Simply log in, and cancel your membership. If you experience any issues, please contact us at [cancel]. The time of your first email regarding cancellation will be considered to be the moment you cancelled. This also applies if we do not respond in time before money is taken from your account. In that case, we will gladly refund you the amount withdrawn. Please note that cancelling your membership will not cancel any orders. This includes orders made on our website and participation lots in our contests.

Log into your account and go to “My Account.” Scroll to “Cancel Membership” and click “Cancel.” You will receive an email confirmation regarding the cancellation of your membership. Please note that you cannot cancel your membership within the first 24 hours, but money will not be taken off your account during that time. Your first VIP payment will occur after 7 days. Should you encounter any issues, feel free to contact us at hi@muhey.com

You will be automatically registered for membership by purchasing products with member pricing. For the first 7 days, you will have a “Freemium” membership, and hereafter, you will be charged €19.95, which will be converted 1:1 into credits and deposited into your Muhey account. You can top-up and shop, skip the top-up, or cancel your membership anytime.